Bètabanenmarkt workshop: banks and robots!
Do you plan on attending the Bètabanenmarkt on wednesday, 15 March? Then make sure you come to my workshop on banks and bots! You'll find out everything there is to know about automated communication with robots in the banking sector. This interesting and extensive topic has huge potential, but also the necessary risks!
Do you remember Tay, Microsoft's automatic Twitter bot? The idea was to have the robot to expand its vocabulary and post increasingly clever replies by interacting with other Twitter users. But due to the work of some internet trolls, Tay started posting inflammatory and offensive tweets in no time. The result: a huge loss for Microsoft.
Sentiment and legislation
I'm sure you can understand the kind of impact this can have on an organization. It's a great example of the importance of introducing bots in a smart, careful and safe way. This is particularly true for banks, which are entrusted with private funds, which have sentimental connotations and which are subject to various laws and regulations.
Working in teams
These different factors make the implementation of robots in the banking sector even more interesting and challenging. During the workshop we will discuss this issue in more detail. What are the pros and cons? What are the opportunities and risks? How would you tackle those risks? We'll address these and other issues in different teams.
Chatting with a robot
These days, most banks use robots in a chat setting as a form of customer support. You’ve no doubt seen them: the friendly men and women that provide automatic answers to your online questions. In order for customers to feel like they're being taken seriously, this type of support has to be of the highest quality. It's extremely important to develop a robot that is capable of giving a suitable answer every time. If you have a question about mortgage rates, for example, the answer shouldn't include information about mortgage terms. Of course, we've all joked around with an automatic bot at some point, which is why bots should also be programmed to respond appropriately to jokes and sarcasm.
A lot of factors are involved in programming a robot. It's more than just IT alone; the programming process incorporates a host of disciplines. Take psychology, for example: how do people think and how can a robot respond to this cognitive process? Legislation is also important: what are the applicable regulations and does the programming method meet these requirements?
Learning from each other
Everyone has a different take on this issue. Psychology students may have ideas about tailoring the robot to the mindset of consumers. Law students can tell you more about complying with the applicable legislation. Engineers know all about the programming capabilities. And chemists look at the issue in an entirely different light. That's what makes collaboration so interesting; exchanging thoughts and ideas is a great way to learn from each other.
Personally, I'm looking forward to interacting with the audience. I'm interested to hear the younger generation's take on the issue. We're looking for creative minds that can see past the current status and potential of bots. There's a lot we can learn at Qualogy. The fresh perspective of a new generation can generate valuable new insights.
Visit our stand
In addition to organizing a workshop, several of our colleagues will be present at our very own Qualogy stand. Stop by for a chat! Would you like to know what an average day at Qualogy looks like? Do you want more information about the cool projects we work on and the great technologies we work with? Are you interested in applying for a job? My colleagues and I would be happy to tell you more about it.
Will you join us?
Great! The workshop will run from 2:30 PM to 3:30 PM. I look forward to meeting you and hearing your ideas.